Application Support Engineer

This role is ideal for someone from an application or software support background who regularly works with data, records, databases, and system outputs as part of troubleshooting and customer support.

You’ll act as a technical point of contact for customers, diagnosing application issues with a particular focus on data accuracy, structure, and flow through systems.

• Providing 1st / 2nd line application support for automation and low-code platforms
• Investigating incidents by analysing data records, logs, system outputs, and error messages
• Identifying and resolving data-related issues such as validation errors, incorrect mappings, or corrupted records
• Querying, filtering, and validating data to support root-cause analysis
• Supporting customers with data-driven application issues, explaining findings clearly
• Working with internal technical teams to resolve complex data or configuration problems
• Managing incidents and service requests in line with SLA targets
• Applying configuration changes, system updates, and fixes where required
• Maintaining detailed case notes and contributing to knowledge bases and data-related documentation

• Background in Application Support, Software Support, or Technical Support
• Strong analytical and problem-solving skills, particularly around data issues
• Hands‑on experience working with data (e.g. validating records, using Excel/CSV files, querying systems, or basic SQL)
• Understanding how data flows through applications, forms, workflows, or integrations
• Confident communicator, able to explain data and technical issues to non‑technical users
• Experience working in an IT service or SLA‑driven environment

• Basic SQL or database experience
• Exposure to APIs, JSON, or data integrations
• Experience with low‑code platforms, automation tools, or workflow systems
• Knowledge of ITIL / service management processes

• UK-based candidates only (security clearance required)

• Salary up to £37,000, depending on experience
• Hybrid flexibility
• Opportunity to develop deeper skills in data‑driven application support and automation technologies
• Supportive, collaborative technical environment

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.