More jobs:
Customer Insights Analyst
Job in
Bedford, Bedfordshire, MK40, England, UK
Listed on 2026-02-14
Listing for:
AGS
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
CX Insight Analyst £45,000 Base + 20% Bonus & Excellent Benefits. Bedford/Hybrid
Our client is a genuine leader within their industry. With operations in 40 countries on 6 continents and a workforce of 30,000+ employees, they serve more than 16.6 million customers annually.
The RoleDue to on-going growth, we are seeking a CX Insight Analyst. The role will assist to transform customer feedback into actionable insights that enhance satisfaction and drive conversion. This position is integral, leveraging advanced analytics and AI technologies to identify trends and determine underlying causes throughout the customer journey.
Key Responsibilities:- Manage the VOC platform (Qualtrics) to gather and analyze feedback.
- Provide actionable insights via dashboards and reports.
- Track CX metrics (NPS, CSAT, conversion) to spot trends.
- Assist in building text and sentiment analysis models.
- Work with teams to integrate insights into decisions.
- Proven Qualtrics expertise.
- Advanced text and sentiment analysis skills.
- Data visualization proficiency (Power BI/Tableau), SQL/Snowflake experience.
- Clear communicator with non-technical stakeholders.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×