Support Engineer - 2nd Line

Position Overview

We are looking for an onsite Support Engineer to join our team in Milton Ernest, Bedford. In this role you will be working on a client site and dedicated to a single customer, and will provide 2nd line technical support in software, hardware and networking areas. This role would suit someone with a pre‑existing 2nd line support skill set who would like to develop their onsite customer‑facing skills.

This is a full‑time, onsite position. The budgeted salary for this role is between £30,000 and £37,000 a year.

• Provide 2nd line technical support with hardware, software and networking issues
• Have end‑to‑end ownership of customer tickets, identifying the underlying issue and managing solution
• Guide users through step‑by‑step technical solutions, with the support of a wider technical team
• Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
• Assist with hardware and software installations
• Facilitate one‑to‑one user training, as required
• Develop professionally by gaining on‑the‑job experience alongside the opportunity to attain industry‑recognised certifications

The right candidate for this role will have:

• Professional 2nd line support engineering experience
• Experience of working in a customer‑facing capacity
• Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
• PC / Server / Mobile support experience

A driving licence is also required for this position as you will need to travel between sites, as required.

Experience with in a managed service setting would be useful, but is not essential to apply for this role.

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.