IT Systems

We are seeking a proactive and technically skilled IT Systems Administrator to manage and support our Microsoft 365 environment across three tenants, covering approximately 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement.

This is a senior level role, incumbent is expected to Improve the environment and lead new initiatives, primarily for M365 environments and take responsibility for organisation-wide infrastructure

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra s multiple tenants.
• Implement, configure & Manage endpoint devices using Microsoft Intune, including configuration, compliance, and lifecycle planning.
• Oversee IT asset management: tracking, valuation, depreciation, and upgrade/replacement planning.
• Handle onboarding and offboarding processes for employees, ensuring smooth IT transitions.
• Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation.
• Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution.
• Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service (QoS) management.
• Support special projects and company-wide initiatives involving IT systems or infrastructure.
• Develop working relationships with external support organisations, agree contracts and support levels.
• Drive continual improvement of IT infrastructure, processes, and user experience.
• Manage online identities, DNS records, websites, and API/app registrations.
• Implement Conditional Access policies for improved security controls
• Implement a cloud-based print server
• Upgrade network cabinet, configure new Firewall, upgrade switches
• Install Wi-Fi for warehouse environment, enable handheld devices and industrial scanner technology

Review current M365 licencing structure and recommend efficiencies & opportunities

• Proven experience in Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ).
• Strong knowledge of Microsoft Intune and endpoint management.
• Experience with IT asset lifecycle management and planning.
• Familiarity with Microsoft Defender and general cybersecurity practices.
• Solid understanding of DNS, domain management, and web technologies.
• Excellent troubleshooting and user support skills.
• Ability to manage multiple tenants and work independently across varied systems.
• Strong documentation and reporting skills.
• Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus.
• Experience with scripting (Power Shell) for automation.
• Familiarity with ITIL practices or helpdesk systems.