Senior Product Specialist - Services

Job Description

Senior Product Specialist will drive the evolution and standardization of Oracle EBS Service solutions (Service Requests, Service Contracts, Install Base, and Mobile Field Service) by delivering enhancements, supporting complex business requirements, and promoting global process convergence.

This role will be based in our Southampton, UK office - 5 days per week.

• Design and deliver Oracle EBS Service enhancements and process improvements.
• Translate business requirements into scalable and standardized solutions.
• Support Product Owners in defining priorities, scope, and roadmap initiatives.
• Ensure solutions align with global ERP standards and business objectives.

• Harmonize regional service processes into global Oracle EBS templates.
• Identify opportunities to reduce customizations and process variations.
• Promote adoption of standardized solutions across regions.

• Provide expert support for complex or recurring issues.
• Perform root-cause analysis and recommend sustainable solutions.
• Support critical escalations and collaborate with ERP Support teams.
• Convert recurring operational issues into enhancement opportunities.

• Create and maintain functional documentation and best practices.
• Share knowledge with support teams and junior specialists.
• Contribute to governance and continuous improvement initiatives.

• 5–8 years of Oracle EBS functional experience.
• Strong experience with Oracle Service modules, including Service Requests, Service Contracts, Install Base, and Mobile Field Service.
• Experience supporting ERP enhancements, process improvements, and business transformation initiatives in global or multi-regional environments.

• Deep functional knowledge of Oracle EBS Service processes and configuration.
• Strong analytical and problem-solving capabilities.
• Ability to translate business requirements into scalable ERP solutions.
• Experience working with cross-functional teams in a global environment.
• Effective communication, stakeholder management, and knowledge-sharing skills.

• Convergence and standardization mindset.
• Customer-focused and results-oriented approach.
• Ability to work independently on complex topics.
• Continuous improvement orientation.
• Strong collaboration and mentoring capabilities.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Safety. Integrity. Respect. Teamwork. Inclusion.

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.

Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit  to learn more.

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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