Transport Specialist – Carrier Management

Who We Are At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

Job Title:

Transport Specialist – Carrier Management

Location:

Bedford, UK Department:
Transportation / Supply Chain

Employment Type:

Full-time, Permanent Language Requirement:
Fluent English and Mandarin Chinese Working Arrangement:
On-site; flexibility to support operational shifts and peak periods may be required

Role Overview We are seeking an experienced and hands-on Transport Specialist to oversee carrier management and outbound transportation operations at our Bedford warehouse. The role will coordinate both B2B and B2C outbound shipments, manage day-to-day communication and performance with parcel, pallet, freight and last-mile carriers, and lead a small transportation operations team. The successful candidate will work closely with the warehouse outbound team to ensure an accurate and controlled handover of goods, timely carrier collections and effective resolution of operational exceptions.

This position requires strong transportation knowledge, excellent stakeholder-management skills and the ability to communicate fluently in both English and Mandarin Chinese.

Oversee daily B2B and B2C outbound transportation activities from the Bedford warehouse. Plan and coordinate parcel, pallet, freight and last-mile collections according to order volume, service requirements and operational cut-off times. Allocate shipments to suitable carriers based on service type, capacity, cost, delivery requirements and operational performance. Ensure vehicles and carriers arrive as scheduled and that all shipments are dispatched within the required time frames.

Monitor shipment progress and proactively manage collection failures, delays, missed scans, delivery exceptions, damages, losses and returns. Support peak-period planning, contingency arrangements and urgent or ad-hoc transport requirements.

Act as the main operational contact between the Bedford…