Head of Events, Tracks & Rental

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sport scars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

UTAC Millbrook offers four unique venues, with the capacity to run indoor events for between 30 and 700 delegates and outdoor space to accommodate up to 5,000. The Events team at UTAC Millbrook is responsible for the delivery of a wide range of experiential events, mainly working with our agency clients for customers in the automotive industry and a small number of other clients.

These events primarily comprise of automotive product launches & associated training and exhibitions, with a significant proportion of these using our famous test tracks, either as a core element when dealing with automotive customers, or to enhance events for other industry sectors.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

The Head of Events, Tracks and Rental UK – is responsible for the development of the growth strategy and business plan for the Events business unit in the UK under the supervision and direction of the Vice President of UTAC UK Ltd. The role is responsible for the successful delivery of Events at the UTAC Millbrook facility, the hire of the various Test Tracks as well as the long-term Rental of offices and garage spaces within the UTAC Millbrook site.

• Sales, Marketing & Communications
• Health, Safety & Facilities
• Finance, HR, IT, Purchasing

Responsibilities

• Influencing the strategy & execution of the business plan for the business unit
• Providing support to the Vice President including providing a weekly briefing of Event Management
• Creating the business plan for the department to include P&L (Revenue and EBITDA) budgets with updates/re-forecasts as required
• Responsibility for the execution of the business plan to deliver the P&L (Revenue and EBITDA) of the department, providing regular reports and commentary on monthly performance
• Collaborating effectively with Sales & Marketing to devise activities to drive sales order intake for the business unit.
• Construct an investment plan and provide associated business cases for Capex requests as required
• Manage Human Resources (recruitment needs, training, evaluations, etc.) Ensuring the department continues to exceed customer expectations, including management of outsourced service providers
• Responding to direct inbound customer enquiries, passing the information promptly & accurately across to the Sales team
• Collaborating effectively with the Sales team to prepare customer quotations & respond to operational questions concerning enquiries.
• Sharing responsibility for sales activity with the Events Operation Manager, UK Track Manager and Business Development team members but accountability for Sales Order Intake rests clearly with the Sales team Business Development Manager. (I suggest that this role shares some responsibility for SOI alongside UK Head of Sales)
• Delivering high-quality events with excellent customer service supported by soliciting feedback and measuring customer satisfaction
• Ensure proper coordination with other departments and other UTAC facilities
• Overseeing the evolution of new event…