Business Change Manager; P

The Money and Pensions Service vision is everyone making the most of their money and pensions. We are an Arms‑Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime. The organisation will also engage with HM Treasury, which is responsible for policy on financial capability and debt advice.

Working hand‑in‑hand with stakeholders throughout the UK, the Money and Pensions Service will ensure that money and pensions guidance is available to those that need it, adapting to people’s changing needs throughout their lives.

Working across the organisation, you will use your experience and training in change methodology to assess readiness for change, plan for change, ensuring communication with a range of stakeholders across the business and training of key staff is in place. You will contribute to business cases and support the business owner to realise the benefits of the project or programme of change.

Reporting to the Senior Business Change Manager and working on the delivery of change projects or programmes within MaPS Change Portfolio. You will also be part of a Change Community of Practice, led by the Director of Change. You will be joining the organisation to support the delivery of range of important change projects and programmes within the MaPS Change Portfolio.

• Leadership and delivery – Provide visible and effective leadership, lead the business change management activity and work with the Head of Operational Transformation and the allocated project manager(s) to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally.
  
  Assess and understand the impact on stakeholders.
• Business case – Support the Head of Operational Transformation and project managers in delivering high quality business case content, co‑ordinating any specialist input.
• Change products – Lead the progress of the required Business Change products for the project. Lead on engagement with senior stakeholders both internally and externally and other change managers across the portfolio.
• Change planning – Own the change plan for the project and provide input into the overall Project Plan.
• Operational readiness – Lead the creation and management of the operational readiness criteria across the project. Lead in the ‘approve/refuse’ go‑live decision with the Project Manager, business and end users.
• Benefits management – Lead benefits realisation across the project and understands the impact of all Business Change activities on Benefits Management.
• Change communication – Lead the inclusion of Business Change communications requirements into the project communications plan. Provide and review content for communications relating to Business Change across the project.
• Stakeholder management – Identify, classify, and update stakeholder engagement plan. Lead stakeholder engagement on project to ensure it meets Business Change requirements. Point of contact for senior / strategic stakeholders.
• Guidance and support – Provide direction and guidance to team, and more broadly across the Portfolio.

• Significant experience and expert level competence in the application of business change methodology in a formal project and programme environment.
• Experience delivering change within customer facing operations and remote access/telephony services.
• Demonstrable experience of stakeholder engagement, risk and issues management and benefits realisation.
• Experience of all stages and elements of a programme and project life cycle including planning, scheduling, resource management, governance, assurance and business case development.
• Experience using a range of change management frameworks and methodologies dependent on project need.
• Awareness of solutions development and budgeting and cost management.