Operations Lead, AMXL

Overview

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in ensuring everything runs smoothly.

• You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role, which will give you experience in using the tools and systems that make our operations successful.
• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
• Support and train employees to deliver great service and supervise them in their daily tasks.
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
• Work with other departments to find solutions to address common issues or support needs in key performance areas.
• Use data analysis to identify ways to optimise safety, quality and productivity.

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift, which involves helping with pre‑shift meetings with your team and monitoring procedures to ensure everyone follows safety rules, quality processes, and the priority plan for the day. You will also be the person who escalates issues to your manager and, when appropriate, provides direction to teammates to complete their tasks.

At times you’ll support shift planning to ensure enough team members are working during peak times.

Amazon Extra Large (AMXL) looks after heavy items such as furniture and large home appliances. Our team manages the entire service, from supply‑chain fulfilment to delivery and returns. What sets this service apart is the extra level of customer care. We unpack, assemble and install items, and take away old ones where needed. With a focus on safety, productivity and innovation, we are changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference, CEFR). Upper intermediate proficiency in English.
• Relevant experience working with data analytics and using these metrics to identify problems.
• Experience of stakeholder management including building and maintaining professional relationships.
• Experience in an operational environment, such as logistics, retail, hospitality or customer service.

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