Operations Manager

Operations Manager

Location:

Bedford

Salary: £32,000 - £40,000 per annum

Full‑time, Monday to Friday, 9:00 am – 5:00 pm (30‑minute lunch)

Are you an experienced Operations Manager with a background in printing and mailing?

Do you thrive in a fast‑paced environment where multitasking and strong discipline are key?

We are looking for a dedicated Operations Manager/Business Manager to oversee the daily running of our clients Bedford‑based operation. This is a critical position responsible for managing client contacts, ensuring smooth operational workflows, and driving efficiency through new system implementations. You will play a pivotal role in introducing bespoke systems and maintaining key relationships, particularly with the Senior Management Team, who lead performance reviews and business strategy.

• Manage daily operations ensuring all processes run seamlessly
• Lead the introduction and adoption of systems
• Maintain strong client communication primarily via telephone introductions
• Oversee data‑driven decision making and operational reporting
• Coordinate monthly Health & Safety checks, HR forms, and 6‑monthly audits
• Work closely with off‑site HR to ensure compliance and documentation
• Support a small team of 11 staff plus temporary workers as needed
• Ensure confidentiality and maintain key internal relationships

• Proven background in printing and mailing operations (desirable)
• Strong organisational and multitasking abilities
• Proficient with office software and Warehouse Management Systems (WMS)
• Excellent communication skills, especially over the phone
• Disciplined and self‑motivated approach
• Ability to manage operational challenges and system transitions effectively

• 20 days annual leave, increasing to 25 days with service
• Paid sickness allowance
• Mileage reimbursement
• Supportive work environment with scope for professional development

If you are ready to take ownership of operations and drive success in a growing company, apply now!