Regional Operations Manager

Working Days:
This permanent, full-time position is itinerant, with responsibility for the Cambridge, Bedford, Peterborough and Wellingborough region and regular regional and national travel.

We are seeking an experienced and results-driven Regional Operations Manager to lead the delivery of security services across a portfolio of client sites within a designated region. The successful candidate will be responsible for driving operational excellence, ensuring regulatory compliance, developing high-performing teams, and maintaining exceptional client relationships while delivering commercial and contractual objectives.

• Lead, manage, and support a team of Operations Managers, Site Supervisors, and Security Officers across multiple locations.
• Take overall responsibility for the operational performance and service delivery standards within the region.
• Ensure all contracts are delivered safely, compliantly, and in accordance with client requirements and company standards.
• Build and maintain strong relationships with clients, acting as the primary escalation point for operational matters.
• Conduct regular site visits, audits, and performance reviews to identify opportunities for improvement.
• Lead recruitment, onboarding, training, and development activities to maintain a capable and engaged workforce.
• Monitor and manage contract KPIs, service level agreements, and operational performance metrics.
• Support contract mobilisations, service enhancements, and continuous improvement initiatives across the region.
• Manage budgets, labour costs, and financial performance to ensure profitability and commercial success.
• Investigate incidents, complaints, and operational concerns, ensuring appropriate corrective actions are implemented.
• Ensure compliance with SIA licensing requirements, BS7858 screening standards, and all relevant legislation and industry regulations.
• Promote a positive safety culture and ensure adherence to all Health & Safety policies and procedures.

• Right to work in the UK
• Proven experience in a Regional Operations Manager, Operations Manager, or senior security management role.
• Demonstrable experience managing multiple sites and geographically dispersed teams.
• Strong leadership skills with the ability to motivate, coach, and develop operational teams.
• Excellent client relationship management and stakeholder engagement skills.
• Strong commercial awareness with experience managing budgets, contracts, and operational performance.
• Sound understanding of security operations, best practices, and industry legislation.
• Excellent communication, organisational, and problem-solving abilities.
• Ability to work under pressure, manage competing priorities, and make informed decisions.
• Proficient in Microsoft Office and operational reporting systems.
• Full UK Driving Licence.
• Valid SIA Licence.

• IOSH Managing Safely, NEBOSH, or equivalent Health & Safety qualification.
• Experience with in FM, corporate security, retail, logistics, healthcare, education, or public sector environments.
• Experience supporting contract mobilisations, transformations, and business growth initiatives.
• Knowledge of workforce planning, TUPE processes, and resource management.
• Experience participating in tender responses and business development activities.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues,…