QA Training and Compliance Coordinator

The QA Training & Compliance Coordinator is responsible for coordinating and maintaining QA training and associated compliance across the organisation, ensuring employees receive appropriate GMP/GDP, SOP and Quality System training relevant to their roles.

The immediate priority of the role is to bring QA training records and requirements back into compliance, addressing current and historic gaps and establishing sustainable processes to maintain compliance going forward.

The role will coordinate training requirements, training populations, completion, records, effectiveness and compliance reporting, working closely with SOP Owners, Subject Matter Experts, managers and the Learning & Development function.

The role will also play a key role in the identification, implementation and ongoing support of new Learning Management and electronic Quality Management systems, ensuring QA training, competency, compliance, record-keeping and reporting requirements are effectively incorporated.

Wider organisational learning, employee development and strategic Learning & Development activity sit outside the scope of this role and remain with the Learning & Development function.

• Review the current QA training position and identify overdue, incomplete, missing or inadequately evidenced training.
• Develop and coordinate actions to bring QA training records back into compliance.
• Prioritise outstanding requirements according to quality and compliance risk.
• Work with managers, SOP Owners and SMEs to resolve identified training gaps.
• Establish sustainable controls to prevent future QA training backlogs.
• Monitor progress and provide regular compliance reporting to the Quality Director.

• Coordinate QA, GMP/GDP, SOP and Quality System training requirements across the organisation.
• Deliver or coordinate appropriate quality and compliance training.
• Review new and revised SOPs to identify associated training requirements.
• Determine appropriate training populations and the level of training required.
• Coordinate training within required implementation and compliance timescales.
• Ensure training content accurately reflects approved procedures and Quality System requirements.
• Work with SOP Owners and SMEs to ensure training is technically accurate and appropriate.

• Establish and maintain appropriate role-based QA training matrices.
• Ensure training assignments reflect employees’ roles and responsibilities.
• Review training requirements for new starters, role changes and changes to responsibilities.
• Monitor overdue and outstanding QA training and follow up as required.
• Ensure QA training records are accurate, traceable and appropriately maintained.
• Maintain appropriate QA training compliance metrics and reporting.
• Ensure training records remain readily available and inspection ready.

• Coordinate appropriate methods for assessing QA training effectiveness and competency.
• Develop or coordinate knowledge checks, assessments and practical competency assessments where required.
• Identify training or competency gaps and coordinate appropriate retraining.
• Review quality events, CAPAs, audit findings and trends where training or competency may be a contributing factor.
• Work with managers, QA and SMEs to address identified gaps.
• Ensure QA training focuses on appropriate understanding, application and competency rather than completion alone.

• Identify and support the selection and implementation of a new Learning Management System (LMS), ensuring QA training, competency, record-keeping and compliance reporting requirements are appropriately incorporated.
• Support the implementation and ongoing development of a new electronic Quality Management System (eQMS), working closely with internal stakeholders and external system providers.
• Define QA training, competency, record-keeping and reporting requirements for relevant learning and Quality systems.
• Liaise with internal stakeholders, system users and external providers throughout system selection, implementation and ongoing development.
• Support system configuration, testing, User Acceptance Testing (UAT), implementation and migration of QA training and Quality records where applicable.
• Support the development and configuration of training matrices, workflows, compliance reports, dashboards and appropriate system controls.
• Coordinate user training arising from the implementation,…