Retail Deputy Manager

Retail Deputy Manager – 24 hour contract

As a Deputy Manager you will support the Store Manager in leading the team and delivering an exceptional customer experience. You will help drive commercial performance, maintain high operational standards, and step in to lead the store when the Store Manager is absent. You will act as a role model, motivating, coaching, and ensuring each shift runs smoothly.

• Support the Store Manager in leading the team to achieve excellent customer service and store targets.
• Take ownership of key operational areas such as stock management, merchandising and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
• Support recruitment, onboarding and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling and loss prevention procedures are followed.
• Foster a positive, inclusive and high‑performing team culture.

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confidence in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer‑focused with a passion for delivering great service.
• Flexible and reliable with a hands‑on approach.
• Experience in a high‑volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training or performance management.

• 25% colleague discount.
• MyWorks access to exclusive online discounts across hundreds of retailers.
• Family friendly leave with enhanced maternity, paternity and adoption pay.
• 33 days holiday, including bank holidays, with increase for long service.
• Can‑Do Academy – instant access to further training and development.
• Stream – claim early access to 50% of wages as you earn them.
• Share Scheme – an opportunity to own a piece of The Works.
• 24/7 employee support through Retail Trust Charity.
• Healthcare Cash Plan for everyday healthcare costs.
• Additional benefits such as long service awards, pension, life assurance, cycle to work scheme and optional charity giving.

We are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. Where possible we support flexible working and reasonable adjustments for interviews.