Receptionist, Retail

Role: Receptionist

Location:
Trinity Arts & Leisure
- Bedford

Salary/Benefits: Salary is between £25,467 and £28,482 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays,People's pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 20 hours/52 weeks

Contract Type: Permanent

This is a UK based contract
, and you are required to have the Right to Work in the UK
. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

We are currently seeking a Receptionist to join our Estates and Facilities department at The Bedford College Group.

As a Receptionist, you play an important role in the success of our students through:

• Reception & Customer Service - Deliver a professional front-of-house service, ensuring the smooth day-to-day operation of reception and providing information and support to students, staff and the public.
• Administration & Bookings - Maintain accurate membership, booking and attendance records, process class, event and facility hire bookings, and support wider administrative activities across the site.
• Sales & Event Support - Promote facilities, memberships and events to maximise participation and income, while supporting the successful delivery of events through effective coordination and communication.
• Compliance & Safe Environment - Maintain a safe, welcoming and well-presented environment, adhering to safeguarding, equality, diversity and inclusion, and health and safety policies and procedures.
• Teamwork & Continuous Improvement - Uphold the values of Bedford College Services and The Bedford College Group, contribute to continuous improvement and customer excellence, support work placement students, and engage proactively in training and development

• Customer Service & Communication - Deliver excellent customer service through strong interpersonal skills, a professional approach and effective communication with a wide range of customers.
• Administration & Systems - Use booking systems, tills and Microsoft Office applications to manage bookings, payments and administrative tasks accurately and efficiently.
• Organisation & Reliability - Demonstrate strong organisational skills, attention to detail and the ability to multitask effectively in a busy environment while remaining calm under pressure.
• Teamwork & Professional Standards - Work flexibly as a reliable team player, promoting inclusion, respect and continuous improvement while maintaining safeguarding, health and safety and customer service standards.
• Leisure Industry Knowledge & Flexibility - Bring experience of leisure, hospitality or similar customer-facing environments, with the ability to work evenings and weekends and an interest in fitness, wellbeing and community engagement.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

The Bedford College…