Receptionist, Retail

Role: Receptionist
Location: Trinity Arts & Leisure
- Bedford
Salary/Benefits: Salary is between £25,467 and £28,482 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays,People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 20 hours/52 weeks
Contract Type: Permanent
UK based contract
, and you are required to have the Right to Work in the UK
. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

• Reception & Customer Service
  - Deliver a professional front‑of‑house service, ensuring the smooth day‑to‑day operation of reception and providing information and support to students, staff and the public.
• Administration & Bookings
  - Maintain accurate membership, booking and attendance records, process class, event and facility hire bookings, and support wider administrative activities across the site.
• Sales & Event Support
  - Promote facilities, memberships and events to maximise participation and income, while supporting the successful delivery of events through effective coordination and communication.
• Compliance & Safe Environment
  - Maintain a safe, welcoming and well‑presented environment, adhering to safeguarding, equality, diversity and inclusion, and health and safety policies and procedures.
• Teamwork & Continuous Improvement
  - Uphold the values of Bedford College Services and The Bedford College Group, contribute to continuous improvement and customer excellence, support work placement students, and engage proactively in training and development

• Customer Service & Communication
  - Deliver excellent customer service through strong interpersonal skills, a professional approach and effective communication with a wide range of customers.
• Administration & Systems
  - Use booking systems, tills and Microsoft Office applications to manage bookings, payments and administrative tasks accurately and efficiently.
• Organisation & Reliability
  - Demonstrate strong organisational skills, attention to detail and the ability to multitask effectively in a busy environment while remaining calm under pressure.
• Teamwork & Professional Standards
  - Work flexibly as a reliable team player, promoting inclusion, respect and continuous improvement while maintaining safeguarding, health and safety and customer service standards.
• Leisure Industry Knowledge & Flexibility
  - Bring experience of leisure, hospitality or similar customer‑facing environments, with the ability to work evenings and weekends and an interest in fitness, wellbeing and community engagement

• Valuing Teamwork
  - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously
  - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred
  - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive
  - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring
  - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence
  - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.