Housing Officer x3

Locations and Patches

• 1 Housing Officer – Bedford (MK40, MK41 & MK44)
• 1 Housing Officer – Bedford (MK42, MK43 & MK44)
• 1 Housing Officer – Central Bedford (MK43, MK45, SG16, SG17, SG18 & SG19)

• Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
• Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
• Supporting lettings and voids activity to minimise rent loss and turnaround times
• Carrying out estate inspections and addressing neighbourhood and environmental issues
• Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
• Identifying and responding to vulnerability, safeguarding, hoarding and non‑access cases
• Completing person‑centred fire risk assessments and monitoring health and safety issues
• Investigating complaints and learning from outcomes to improve services
• Working in partnership with local authorities and external agencies to support customers effectively

• Experience of housing management or a similar customer‑facing role, confidence to manage complex and sensitive situations professionally, and:
• Experience of tenancy, estate management, lettings or neighbourhood services within social housing
• Knowledge of housing legislation, including safeguarding, ASB and welfare reform
• Strong communication and influencing skills, with the ability to work calmly under pressure
• A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
• Confidence using digital systems and data to manage cases and improve performance
• The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.

Department Housing & Tenancy Management Role:
Customer Partner/Housing Officer. Locations:
Bedfordshire. Yearly salary: £36,000.

Employment type:

Full‑time. Car allowance included:
Yes. Hours per week: 37.5. Expiry date: 03 July 2026.