Senior Housing Officer; Independent Living

Senior Housing Officer (Independent Living)

£38,000 including £2000 car allowance

Permanent, Full Time

The role covers various service locations and requires regular travel.

The Senior Housing Officer (Independent Living) is responsible for providing specialist housing management expertise and professional support across Independent Living services. The role acts as the lead practitioner for complex tenancy management, safeguarding, risk management and customer wellbeing cases.

Working closely with operational colleagues, the postholder will champion best practice, support continuous improvement, coach and mentor team members, and help ensure services remain compliant, customer-focused and outcomes-driven

• Manage and support complex tenancy, safeguarding and risk management cases.
• Provide expert advice and guidance to colleagues on housing management matters.
• Coordinate multi-agency interventions and build effective partnerships to support customer outcomes.
• Coach, mentor and support the development of Scheme Managers and Independent Living colleagues.
• Carry out quality assurance activities, audits and service reviews.
• Ensure compliance with housing legislation, safeguarding requirements, policies and procedures.
• Identify opportunities for service improvement and support the implementation of best practice.
• Support operational resilience and service continuity across schemes when required.
• Promote customer wellbeing, independence and tenancy sustainment.

• Significant experience in housing management.
• Experience of supporting vulnerable customers.
• Experience of complex case management.
• Experience of safeguarding adults and risk management.
• Experience of multi-agency working and partnership development.
• Experience of coaching, mentoring and developing others.
• Experience of quality assurance, auditing or service improvement activities.
• Strong knowledge of housing legislation and tenancy management practice.
• Knowledge of mental health, dementia, self-neglect, hoarding and safeguarding practices.
• CIH qualification or equivalent professional experience.

• Excellent communication and interpersonal skills.
• Strong customer focus and commitment to service excellence.
• Ability to make sound decisions in complex situations.
• Strong organisational and prioritisation skills.
• Ability to influence, support and develop others.
• Strong analytical and problem-solving skills.
• Ability to work independently and use initiative.
• Excellent IT and record-keeping skills.
• Full UK driving licence and ability to travel regularly across service areas.

bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.

That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Our full benefits offering can be found here: