Part Time Specialist Housing Officer

Are you passionate about helping younger people, adults with disabilities, and people experiencing mental health challenges live independently?

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

* Manage a patch of specialist housing schemes, delivering an excellent housing management service.

* Build positive relationships with customers, support providers and local partners.

* Support customers to sustain tenancies and live independently.

* Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.

* Carry out estate inspections and ensure schemes remain safe, clean and well maintained.

* Monitor cleaning, gardening and estate services, challenging poor performance where needed.

* Support customers with repairs reporting and maintenance issues.

* Work closely with Care & Support teams to deliver joined-up services.

* Manage voids, allocations, viewings and tenancy sign-ups.

* Complete tenancy visits, identify support needs and signpost to appropriate services.

* Maintain accurate records and case management information.

* Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

* Experience in housing management, tenancy management or support services

* Experience working with vulnerable people, including those with disabilities or mental health needs.

* Knowledge of housing management and tenancy-related issues.

* Strong communication and relationship-building skills.

* Ability to manage a varied workload and resolve issues effectively.

* Good IT and record-keeping skills.

* Commitment to equality, diversity and inclusion.

* Full UK driving licence and access to your own vehicle.

* Experience supporting customers with mental health needs is desirable.

Please note, an enhanced DBS check is required for this role