Customer Delivery Operative

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

We are looking for a Customer Delivery Operative to deliver goods to customers, whilst also providing an excellent customer service experience.

Key responsibilities include:

• Manual handling of heavy, bulky items in a safe and careful manner.
• Ensure customers receive the accurate hire equipment on time and in a positive & friendly manner in accordance with our delivery targets
• Resolve problems promptly, communicating with customers and colleagues as required.
• Follow safe working processes/practices while driving and loading/unloading, using appropriate machinery.
• Communicate with colleagues in other departments to ensure customer requirements are met.
• Operate THX’s delivery IT system, updating the system data and taking pictures of equipment.
• Raise issues and opportunities to improve the THX operations.
• Identify sales opportunities while travelling and report these back to the sales team.

• Experience in a customer-facing role, providing excellent customer service.
• Previous experience of driving professionally & delivering goods is preferred, but not essential.
• Manual handling and the ability to maneuver heavy equipment.
• A valid, clean UK driving license for manual vehicles.
• Computer literate with a familiarity of IT and navigation systems.
• Reliable, flexible and a strong team-player.
• Comfortable driving in congested areas include London.

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include:

• Recharge with 25 Days Holiday (with Bank Holiday’s on top).
• Looking after your future with a Company Pension.
• Special recognition and rewards incentives.
• NO MORE PACKED LUNCHES: Enjoy access to our fully stocked kitchens, filled with snacks and treats to keep you fueled throughout the day.
• A great opportunity to join an expanding team.
• Paid overtime.
• Free on-site parking.
• Good quality PPE and uniform provided.