Parts Advisor

Job Description

We are seeking an experienced Parts Advisor to join our team. You will be responsible for managing parts enquiries, processing orders, maintaining accurate stock records and providing excellent customer service to internal and external customers. The role will require working closely with workshop and operations teams to ensure parts are available when needed, supporting efficient vehicle and plant maintenance, and contributing to continuous improvement of parts processes.

• Receive and process parts orders via phone, email and electronic systems, ensuring accuracy and timely fulfilment
• Maintain parts stock levels through regular stock checks, reordering and supplier liaison to avoid shortages and overstock
• Issue parts to workshop and site teams, prepare pick lists and ensure correct documentation accompanies each dispatch
• Provide technical and product advice to colleagues and customers, using parts manuals and online systems to identify correct components
• Raise purchase orders, manage supplier deliveries and reconcile invoices with the purchasing process
• Maintain accurate stock records within the parts management system and support periodic stocktakes
• Manage returns, warranty claims and credit notes in accordance with company policy
• Support continuous improvement initiatives to streamline parts operations and improve first‑time fix rates
• Ensure the parts store is kept clean, organized and that all health and safety and COSHH requirements are met
• Work as part of a team, supporting colleagues and providing cover for related roles when required

• Previous experience in a parts (automotive, preferred)
• Good knowledge of inventory control and parts identification
• Strong customer service and communication skills
• Comfortable using IT systems including parts catalogues and stock control software
• Organized with good attention to detail and the ability to prioritize workload
• Full UK driving licence preferred for parts delivery duties (where applicable)
• Ability to work flexibly to meet operational needs; willing to undertake occasional overtime
• Positive, can‑do attitude and ability to work effectively as part of a multidisciplinary team

• A competitive salary
• Ongoing training and development to progress your career
• All necessary branded PPE where applicable
• Wellbeing support and a people‑focused working environment