Patient Service Associate Executive

Select how often (in days) to receive an alert:

Job Category:
Ancillary

Posting Date: 3 Oct 2026

We are seeking a dedicated, proactive, and service‑oriented
Patient Service Associate Executive (PSAE)to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.

• Billing & Enquiries
  Handle billing, payments, and patient enquiries promptly and professionally.
• Referrals & Coordination
  Facilitate referrals, follow‑up arrangements, and ensure timely coordination of patient care.
• Service Excellence
  Manage patient feedback, support service recovery efforts, and uphold service standards.
• Clinic Operations Support
  Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Process & Service Improvements

Contribute to improvement initiatives to enhance patient experience and operational efficiency. Provide ground insights to strengthen service quality and workflow optimization.

• Minimum
  Diploma
  in any discipline
• Prior experience in
  healthcare, customer service, or operations
  is advantageous
• Strong
  communication and interpersonal skills
• Supervisory & coordination to guide and mentor teammates
• Basic computer literacy and willingness to learn clinic systems
• Customer‑oriented with a positive, professional attitude