IT Engineer at Ubi​/Chai Chee North area, -completion

Responsibilities

• Software Technical Services:
  • System software maintenance:
    Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services, and system image creation and maintenance.
  • Application Software Services:
    Office series software; IE series software and other business software systems installation, maintenance, and upgrades.
  • User Guidance Services:
    Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training.
  • Virus Protection Maintenance:
    Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals.
• Hardware Maintenance Content:
  • Hardware installation, debugging, network configuration, peripheral installation, and driver installation.
  • Detection, localization, and troubleshooting of hardware faults.
  • Providing hardware repair and delivery services.
  • Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan.
  • Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers’ computer skills and efficiency.
  • Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs.
• Network Issues:
  • Terminal network connections.
  • Terminal network troubleshooting.
  • Network connections and troubleshooting from switches to terminals.
  • Support of Office Network, Shared Drive, Wireless, and VPN connectivity.
• Helpdesk Service Content:
  • Handle tickets assigned by the Call Center and complete them on time.
  • Address other Helpdesk tasks as per the client’s work arrangements.

1-year contract (renewable)

$3,500-$3,800+ 1 month completion bonus+ $400 wellness benefits

Mon – Fri: 8.30am – 5pm

Ubi/ Chai Chee/Bedok North area

• Physically healthy and passed health examinations.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.).
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks.
• Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity.
• Familiar with the configuration of various application software.
• Possess a college diploma or bachelor’s degree in computer science or a related field, minimum two years of relevant work experience.