Customer Service at Violet Crown

Part-Time Customer Service Representative
- Veterinary Specialty Hospital

Location: Bee Cave, TX (In-Person)

Compensation: $18-$23 per hour

Schedule: Part-Time | 12-Hour Shifts

Violet Crown Veterinary Specialists (VCVS) is Austin’s only privately owned specialty and emergency animal hospital. Located in Bee Cave, we provide advanced medical care for pets in a compassionate, calm environment. Our team is close-knit, mission-driven, and dedicated to both excellence and empathy.

We’re hiring a Part-Time Customer Service Representative (Veterinary Receptionist) to be the welcoming voice and face of Violet Crown. You’ll support clients and their pets through every step of their visit — from scheduling to check-out — while working alongside a team that truly cares.

This role works 12-hour shifts and is ideal for someone seeking a flexible part-time schedule with fewer total workdays per week. Our CSR team typically covers daytime, evening, or weekend shifts, depending on hospital needs and your availability.

• Greet and assist clients during check-in and check-out
• Answer phones, emails, and questions with empathy and professionalism
• Schedule and confirm appointments accurately
• Explain services, pricing, and hospital policies
• Process payments and manage client accounts
• Maintain clean, organized, and welcoming front-desk spaces
• Collaborate with medical staff to ensure smooth patient flow and communication
• Support your team through the occasional long day or busy emergency

• 2+ years of veterinary receptionist or customer service experience (required)
• Strong multitasking and communication skills
• Calm, friendly demeanor — especially in fast-paced or emotional moments
• Dependable, punctual, and detail-oriented
• Familiarity with veterinary software or terminology (preferred)

• 401(k) with employer matching
• Access to free HIPAA compliant therapeutic support
• Supportive and learning-focused work environment
• Meaningful work helping pets and the people who love them

At Violet Crown, every shift matters. You’ll spend your time with a team that values heart just as much as skill — and where your empathy and professionalism directly impact pets’ lives.

If you’re reliable, team-oriented, and thrive in a fast-paced, caring environment, we’d love to meet you.

Apply today and help us make every client experience a little brighter.