Banquet Server - On Call

Job Description Summary

A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service.

• Maintain Pleasant personality and demeanor throughout the function
• Provide food service for banquet events in accordance with Hotel & Banquet standards
• Setup action stations, cook (simmer, brown, sauté) and serve patrons at action stations in accordance with head chef plate presentation and garnishes
• Setup banquet buffet displays both hot and cold in allotted time
• Maintain food levels at those displays
• Engage guests at banquet events to determine food allergies, preferences, and dietary needs, and report those needs to the proper banquet captain(s)
• Proper coffee and tea brewing techniques are expected of all banquet staff
• Be familiar with seating positions for plated events and proper serving techniques for proper food placement at guest tables during synchronized service
• Complete all daily side duties, post‑function clean up, organization, and deep cleaning of affected work areas
• Report to all necessary pre‑shift and post‑shift meetings with banquet leadership
• Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property
• Store all banquet & hotel equipment used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director’s instructions
• Deliver passionate & engaging service to our guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone warmly with a smile
    • Use eye and ear contact and the guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your colleagues
  • Treat colleagues with respect and dignity
  • Balance team and individual responsibilities
  • Exhibit objectivity and openness to others’ views
  • Able to build morale and group commitments to goals and objectives
  • Support everyone's efforts to succeed
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Strong communication skills
• Appropriate professional appearance and demeanor
• Must be available for various shifts including early morning, late nights, double shifts, occasional triple shifts, occasional split shifts, weekends, holidays, and long hours
• Understanding of basic room diagrams for station setups and seating charts for guests’
• Ability to read and comprehend simple instructions, short correspondence and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group environments to customers, clients, and or employees of organizations that we serve

1 year prior food service experience required, preferably in Banquets.

The employee is regularly required to stand, walk, talk or hear. Occasionally required to use hands, reach, stoop, kneel, crouch and crawl. Must occasionally lift and/or move up to 50 pounds.

The noise level in our work environments is typically loud or very loud.

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

• Entry level

• Part‑time

• Management and Manufacturing

• Hospitality

Location:

Austin, TX

Salary: $1,000.00 – $1,400.00 per month