Part-Time Veterinary Hospital Coordinator

Bee Cave, TX, US

3 days ago Requisition

Violet Crown Veterinary Specialists (VCVS) is Austin’s only privately owned specialty and emergency animal hospital. Located in Bee Cave, we provide advanced medical care for pets in a compassionate, calm environment. Our team is close-knit, mission-driven, and dedicated to both excellence and empathy.

Coordinate the discharge of hospitalized patients, ensuring that clients receive accurate instructions on medications, aftercare, and follow-up appointments. Confirm all discharge details with the veterinary team

Manage the discharge process for after hours patients, ensuring they receive medications and instructions promptly, even outside of regular hours

Send updates and pictures of surgery patients to referring veterinarians or owners as needed, keeping them informed of their pet's progress

Prepare and provide cost estimates for emergency surgeries, collect deposits from clients, and ensure proper consent forms are signed prior to surgery

Monitor owner finances throughout patients’ stay and communicate with attending veterinarian

Act as the primary point of contact for clients requiring discharge or surgical estimates, offering clear and compassionate explanations of procedures, costs, and aftercare

Ensure all necessary documentation is completed and updated in the patient’s medical record, including consent forms, estimates, and discharge information

Work closely with all departments, including technicians and veterinarians, to ensure smooth transitions for patients in and out of the hospital, particularly those requiring surgery or specialized care

Monitor supplies related to patient discharge and medications to ensure all needed items are in stock and ready for use

Expertise in reception skills

Superior attention to detail and ability to multitask

Excellent customer service and interpersonal communication skills

Strong ability to communicate professionally and compassionately with patients, families, and clinical staff

Proficiency in scheduling appointments and coordinating patient services

Ability to handle confidential patient information with discretion and professionalism

Strong organizational and time-management skills

Ability to remain calm, courteous, and professional in a fast-paced environment

Experience handling phone calls, patient inquiries, and administrative tasks

Strong problem-solving skills and ability to resolve customer concerns effectively

• 401(k) with employer matching
• Health, dental, vision, life, and disability insurance
• Paid time off + parental leave
• Tuition and professional development assistance
• Access to free HIPAA compliant therapeutic support
• Instant access to Life Mart, providing member-only deals on top brands like Apple, Samsung, Disney, and major hotel chains
• Discounts on veterinary care
• Discounted membership at Gold's Gym to support your health and fitness goals
• Compassionate and learning-focused work environment
• Meaningful work helping pets and the people who love them

Every role at Violet Crown contributes to patient care. When you join our Client Care Team, you become the compassionate first touchpoint for people navigating their pet's journey. Your empathy, speed, and support clear the path for patients to get the care they need. We work collaboratively, support one another, and celebrate the small wins that make a big difference in our patients' lives.