Floor Lead

Bring thoughtful leadership and genuine guest care to the daily spa and salon experience.

The Floor Leader at milk + honey supports Location Leadership in guiding daily operations and creating a welcoming, consistent guest experience. Through hands‑on leadership, strong relationships, and clear communication, the Floor Leader helps the team navigate daily priorities and respond to challenges with resilience and adaptability. This role brings milk + honey’s core values to life through thoughtful service, teamwork, and attention to detail.

• Floor Leads work a mixture of AM and PM shifts, including weekends and some holidays.
• Compensation ranges from $20-$23 per hour depending on experience.

• Serve as Manager on Duty, providing hands‑on support at the front desk and helping daily spa and salon operations run smoothly.
• Model excellent guest service, respond thoughtfully to guest concerns, and support a welcoming experience from arrival through checkout.
• Coach the concierge team through ongoing feedback, service guidance, and retail sales role‑playing.
• Partner with location leadership to review guest feedback and take action to improve the guest experience.
• Support retail sales and membership sign‑ups through team motivation, goal setting, and meaningful guest conversations.
• Help new concierge team members feel connected, supported, and prepared to succeed.
• Support inventory ordering, receive and check in purchase orders, and ensure retail products and back bar supplies are accurately recorded, labeled, and organized.
• Maintain clean, stocked, and thoughtfully merchandised retail displays, and assist with monthly inventory counts.
• Uphold spa and salon protocols, brand standards, and Standards of Excellence.
• Lead by example with professionalism, composure, and clear communication to support a positive team environment.

• Strong guest service skills and a thoughtful approach to resolving concerns
• Clear written and verbal communication
• The ability to coach, motivate, and build relationships with team members
• Strong organization and attention to detail while managing competing priorities
• Comfort supporting retail sales and membership goals
• Resilience, adaptability, and a willingness to step in where support is needed
• Availability for AM and PM shifts, weekends, and some holidays

• Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
• Paid Time Off from Day One (28+ hours/week)
• Plan for Your Future – 401(k) with company match after 6 months
• Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)
• Loyalty Rewards – Tenure bonus program for long‑term team members

• Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
• Service Discounts – 15% off spa, salon, and medSPA services
• Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
• Milestone Celebrations – Enjoy spa perks as you grow with us

• Referral Bonuses – Earn up to $500 for each qualifying employee referral
• Wellness Perks – Enjoy a monthly spa credit
• Support for New Mothers – Return‑to‑work bonus up to $2,000 following maternity leave
• Give Back – Paid volunteer time off to support your community

• Embrace Kindness
  :
  Work in a supportive environment where your well‑being and the well‑being of our guest come first.
• Foster Connection
  :
  Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn:
  Deliver high‑quality services that you can be proud of, knowing that we hold ourselves to the highest…