Victim Assistance Coordinator

GENERAL PURPOSE

Provides crisis stabilization and support services to crime victims, witnesses, survivors, and co-victims and assists with concerns resulting from victimization. Identifies and coordinates referrals and services. Serves as a liaison with criminal justice professionals and community agency representatives, to address the rights of and access to processes and services for crime victims, witnesses, survivors, and co-victims.

Works under the direct supervision of the Chief of Police or his/her designee.

None

• Provides crisis stabilization and support services to crime victims, witnesses, survivors, and co-victims and assists with concerns resulting from victimization.
• Identifies and coordinates referrals and services.
• Provides information using a trauma-informed approach to crime victims, witnesses, survivors, and co-victims related to the criminal event and/or associated criminal justice response, policies, and practices. Provides information to persons served related to legal terms and court processes.
• Understands, upholds, and assists in the education and exercise of victims’ rights per statutory and constitutional laws.
• Prepares and maintains statistical records. Records case information and appropriate documentation in identified system.
• Serves as a liaison with advocacy groups, service providers, community outreach services, law enforcement personnel, and others.
• Performs other job-related duties as assigned.

Other related duties as assigned.

Attends seminars and workshops related to duties and responsibilities.

Attends professional development workshops and conferences. Travels to various destinations in and out of the City and may require overnight stay.

Bachelor’s degree in social or behavioral sciences, criminal justice administration, or a directly related field AND two (2) years’ experience in counseling/social services or criminal justice work; OR

Any combination of education and experience equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Valid Driver’s License

• Master’s degree in social or behavioral sciences, criminal justice administration, or a directly related field
• Experience in crisis and trauma intervention

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Policies, practices, and procedures within the criminal justice system
• Trauma response and crisis stabilization techniques and resources
• Advocacy groups, service providers, and community outreach services
• Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages

• Trauma response and providing crisis stabilization and other assistance to crime victims, witnesses, survivors, and co-victims
• Determining types of referrals and services needed by crime victims, witnesses, survivors, and co-victims
• Obtaining information from persons served and other sources
• Problem-solving and decision-making
• Verbal and written communication

• Explain legal terms and court processes
• Work independently
• Manage time well and meet timelines
• Communicate effectively
• Establish and maintain effective working relationships with persons served by the City of Bee Cave, employees and officials of the City of Bee Cave, representatives of outside agencies and providers, and the…