State Eligibility Manager

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work‑life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) is responsible for establishing eligibility for Medicaid, Supplemental Nutrition Assistance Program and Temporary Assistance for Needy Families benefits. The division also manages the timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some SNAP and TANF recipients. The division’s overarching focus is the support and preservation of families by emphasizing self‑sufficiency and personal responsibility.

The salary for this position traditionally starts at $42,900.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Ensure that policies, regulations, and operating procedures are followed by subordinate staff and conducted in a professional and ethical manner.
• Supervise and assign an equitable work distribution and to cover vacant caseloads.
• Ensure local office scheduling is compliant with time frames that produces timeliness.
• Meet with State and Contract staff to implement strategies to maximize efficiency in eligibility processes.
• Ensure client inquiries are responded to within the provided timeframe.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

This person must have the following requirements to be considered for employment:

• Must have three (3) years of work experience in counseling; social services; education; public administration; or accredited college training in a related field.
• At least one (1) year of experience must be in an administrative, managerial, or supervisory capacity.
• Must have and maintain a valid driver’s license.
• Thorough knowledge of benefit processing.
• Thorough knowledge of the state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of established social work principles and theories.
• Specialized knowledge of the computer eligibility system and its operation.
• Working knowledge of the organization of the agency and of State and Federal agencies dealing with the programs.
• Ability to comprehend, analyze, interpret, and correlate very technical material and make recommendations on implementation in current programs.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to clients.
• Ability to use discretion in dealing with all clients, fellow employees, and subordinate staffs’ personal information.
• Ability to travel.
• Ability to delegate work, set clear direction,…