Front Desk Timur
Job in
Bekasi, Jawa Barat, Indonesia
Listed on 2026-08-02
Listing for:
SEKOLAH BAHASA
Full Time
position Listed on 2026-08-02
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
- Serve as the first point of contact for prospective students, parents, and existing students, delivering professional and friendly customer service.
- Handle inquiries via phone, Whats App, email, social media, and walk-ins by providing accurate information about programs, schedules, pricing, and promotions.
- Convert inquiries into student enrollments by actively following up with prospective students and recommending suitable programs based on their needs.
- Process student registration, enrollment, payments, and receipts in accordance with company SOPs.
- Maintain accurate and up-to-date student records, attendance logs, and registration documents.
- Support student retention by maintaining good relationships with students and parents, handling basic concerns, and coordinating with relevant teams when needed.
- Coordinate class schedules, tutor availability, and classroom usage to ensure smooth daily operations.
- Prepare daily, weekly, and monthly administrative, sales, and operational reports for the Branch Head.
- Manage branch operational supplies, including stationery, teaching materials, and refreshments.
- Support the planning and execution of branch events, workshops, promotional activities, and student engagement programs.
- Collaborate with the Sales, Marketing, Academic, and HQ teams to ensure smooth branch operations and achievement of branch targets.
- Perform other operational, administrative, and customer service duties assigned by the Branch Head.
- Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
- Fresh graduates are welcome to apply.
- Confident in interacting with prospective students, parents, and existing students.
- Strong organizational and multitasking skills with excellent attention to detail.
- Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Slides).
- Ability to work independently, prioritize tasks, and adapt in a fast-paced environment.
- Strong problem-solving skills with a proactive, positive, and service-oriented attitude.
- Ability to handle confidential information with professionalism and integrity.
- Target-oriented and comfortable supporting student enrollment and branch growth.
- Willing to work on weekends and public holidays based on branch operational schedules.
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