Field Service Engineer — On-Site Repairs & Installations Job Bekasi area,Indonesia,IT/Tech

Location:

Onsite/Field (user pickup & delivery) + Warehouse

Employment Type:

Freelance (long-term Part-Time contract)

Role Objective

Provide end-to-end IT hardware lifecycle services; imaging, secure logistics, diagnostics, repairs, storage, and certified data wiping for the client’s workforce laptops. Ensure every touchpoint is secure, documented, and SLA-driven.

Key Responsibilities

Imaging & Build (Windows 11) + Hash Generation (to be guided). Perform clean Windows 10 installations on designated laptops using the client’s golden image/build guide.

Secure Data Erasure (Returns/Leavers) — Blancco. Wipe returned laptops with Blancco (license/software provided by client). Escalate non-erasable drives (faulty/encrypted/locked) for client approval of destruction or advanced handling.

User Laptop Pickup (Chain of Custody). Schedule collections with end-users; verify identity and device details against the pickup ticket. Use tamper‑evident packaging and unique seal IDs; capture photos and time‑stamped handover confirmation/signature. Track transit via waybill/tracking number and maintain real‑time status in the client’s system.

Laptop Delivery / Redeployment. Deliver fully prepared or repaired laptops to users; perform basic handover verification (signature + photo). Guide users through first login/basic checks; record POD (proof of delivery) in ITSM. Proactively follow up to confirm successful adoption within the agreed SLA window.

Diagnosis & Repair. Perform hardware and software diagnostics (memory, storage, battery, keyboard, display, motherboard, OS, drivers). Replace FRU components where required; source parts only after documented client approval. Manage warranty vs out‑of‑warranty paths (RMA creation, vendor liaison, advance replacement where applicable). Produce repair reports including symptoms, root cause, parts used, actions taken, and post‑repair test results.

Warehouse Receiving & Storage. Receive client‑shipped devices/IT equipment; inspect for transit/physical damage. Record serials, asset tags, grade/condition, accessories, and photos; update stock location/bin and status. Maintain clean, ESD‑safe storage with clear segregation (Ready, Quarantine, Repair‑Pending, To‑Wipe, To‑Ship). Provide inbound receipt notifications and discrepancies report within SLA.

Documentation & Reporting. Keep complete device‑level records: build logs, hash logs, wipe certificates, PODs, diagnostics/repair reports.

Compliance, Security & HSE. Enforce chain‑of‑custody at all times (s, seal IDs, tracking numbers, signatures, photos). Adhere to data protection (GDPR/NDPR), information security (least privilege), and client confidentiality/NDA. Work in ESD‑safe conditions; follow safe‑lifting and general warehouse HSE procedures.

Requirements

1‑3+ years in desktop/support/field engineering, imaging, and hardware repair.
Demonstrable experience with Windows 11 deployment, drivers, BIOS/UEFI, and device encryption basics.
Hands‑on with data erasure tools (preferably Blancco) and producing certificates of erasure.
Valid driver’s license and ability to travel for pickups/deliveries as scheduled.

Core Skills

Hardware diagnostics & FRU replacement (SSD, RAM, battery, keyboard, screen, fans, Wi‑Fi).
Imaging/build automation tools (MDT/PDQ/Intune/Autopilot—exposure beneficial).
Strong documentation discipline; accurate, audit‑ready records.
Customer service & communication (clear, timely updates to users and stakeholders).
Time management; ability to meet tight SLAs across pick‑pack‑ship and field tasks.
Attention to detail for chain‑of‑custody and compliance artifacts.

Tools & Environment

USB drives;
Courier portals/waybill systems for tracking.

SLAs & KPIs (guideline targets; align with client contract)

Pickup/Delivery:
Schedule within 24–48 business hours; on‑time completion ≥ 95 %.
Imaging Throughput.
Wipe Compliance: 100 % of returned devices with valid Blancco certificate attached to ticket.
Documentation Quality: 100 % tickets with POD/repair report as applicable; zero missing custody elements.
Incident Rate: 0 data‑loss / 0 custody breaches;
Safety incidents = 0.

Deliverables

Windows 11–installed devices with complete build & hash records.
Certified‑wiped laptops with Blancco certificates mapped to serials/tickets.
Pickup & delivery outcomes with POD (signature + photo) and tracking details.
Diagnosis & repair reports (symptoms, RCA, actions, parts, post‑tests).Warehouse receipts & inventory updates (condition, location, discrepancies).

Working Conditions

Standard business hours with flexibility for peaks, after‑hours cutovers, and short‑notice pickups/deliveries. Moderate physical activity (lifting up to ~20 kg), extended standing, careful ESD handling. Travel within city.

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