E-Commerce Assistant

As Indigo Luna continues to scale globally, our eCommerce channel plays a pivotal role in both revenue growth and brand storytelling.

We’re seeking a proactive, detail-driven, and commercially minded e-commerce assistant to support the Shopify Growth Manager in maintaining and optimizing our online store experience. This is a highly executional role suited to someone who enjoys working behind the scenes to ensure everything runs seamlessly and launches flawlessly and continuously improves. You will sit at the intersection of technical operations, digital merchandising, retention marketing, and customer experience—ensuring our Shopify ecosystem is not only functional but also beautiful, intuitive, and conversion-focused.

If you are systems-oriented, analytical, and passionate about high-performing online experiences, we’d love to meet you.

As our eCommerce Assistant, you’ll support the performance, functionality, and optimization of Indigo Luna’s online store across multiple markets.

Independently manage and troubleshoot key eCommerce integrations, including Loop Returns, Star Shipit, and Stocky.

Conduct weekly QA audits across desktop and mobile to ensure seamless functionality (checkout, shipping logic, discount codes, bundles, and payment gateways).

Monitor site speed, app performance, and backend efficiency, flagging and resolving issues proactively.

Assist with the implementation and testing of new Shopify apps that support CRO, merchandising, or operational improvements.

Maintain accurate backend settings, including taxes, shipping zones, currencies, and regional configurations.

Support updates in the Shopify Theme Editor, including the homepage, landing pages, PDP templates, and collection layouts.

Upload and manage campaign assets in alignment with the marketing calendar.

Execute product merchandising strategy across collections (reordering, tagging, cross-sells, and recommendations).

Implement navigation updates, filtering improvements, and on-site UX enhancements.

Assist with A/B testing initiatives and conversion rate optimization strategies.

Maintain blog posts, evergreen content pages, and educational storytelling sections of the website.

Create and configure new products across multiple store instances, ensuring accurate tagging, metafields, collections, and pricing.

Optimize PDPs, including SEO titles, meta descriptions, alt text, and URL structures.

Coordinate inventory accuracy with operations and ensure stock syncing is correct across systems.

Execute backend builds for new collections, bundles, or limited releases.

Conduct full pre-launch QA checks to ensure flawless go-live execution.

Independently manage Klaviyo daily operations, including list hygiene, segmentation, and suppression management.

Build, monitor, and optimize key automated flows (Welcome, Abandoned Cart, Post-Purchase, Winback, and Browse Abandonment).

Coordinate campaign builds with the graphic designer, including testing, scheduling, and QA.

Implement A/B testing across subject lines, send times, and content blocks to improve performance metrics.

Monitor retention KPIs, including open rate, CTR, revenue per recipient, and customer lifetime value.

Ensure compliance with global data regulations and best practice consent management.

Assist in compiling weekly & monthly eCommerce reports, including revenue, CVR, AOV, retention, and campaign results.

Pull insights on product performance, sell-through rates, and repeat purchases and behavior.

Track subscriber growth, database health, and segmentation performance.

Identify actionable insights and opportunities to support growth initiatives.

• 1–3 years’ experience in eCommerce, digital marketing, or Shopify management.
• Strong working knowledge of Shopify (Shopify Plus experience preferred).
• Highly detail-oriented with strong QA and troubleshooting capability.
• Comfortable working with data and performance metrics.
• Organized, proactive, and capable of managing multiple moving parts simultaneously.
• Familiar with Klaviyo flows, segmentation, and campaign builds.
• Basic understanding…