Customer Account Quality Engineer; m​/w​/d

SCHOTT Electronic Packaging is a leading developer and manufacturer of hermetic housings and other components for the reliable, long-term protection of sensitive electronics. Our core technologies are glass-to-metal and ceramic-to-metal sealing, thermal sensing components as well as a variety of cutting-edge specialty glass competences.

Customer Quality Management

• Serve as the primary coordination point between assigned customers and internal functions for quality, product qualification, and engineering change matters.
• Understand, document, communicate, and coordinate the implementation of customer requirements and customer-specific requirements.
• Coordinate customer deliverables and ensure agreed actions, reports, samples, and documentation are completed accurately and on time.
• Maintain clear records of customer requirements, open actions, approvals, commitments, and quality-related correspondence.
• Coordinate customer audits, surveys, questionnaires, scorecards, technical requests, and quality performance reviews.
• Lead customer complaint investigations using structured problem-solving methodologies such as 8D and root cause analysis.
• Coordinate containment, corrective, and preventive actions, and verify their implementation and effectiveness.
• Support customer meetings, qualification reviews, quality reviews, and business performance discussions.
• Escalate significant customer risks, recurring quality issues, delayed approvals, and overdue actions to the relevant management team.
• Monitor customer scorecard performance, customer satisfaction metrics, and quality-related KPIs, and drive improvement actions to achieve targets.

Product & Process Quality Support

• Monitor product quality, process stability, process capability, and relevant quality trends throughout the manufacturing process.
• Coordinate failure analysis using appropriate analytical and statistical techniques.
• Support containment and disposition activities for non-conforming products and processes.
• Apply appropriate quality tools, including SPC, MSA, FMEA, and statistical analysis.
• Facilitate cross-functional problem-solving and continuous improvement activities to reduce customer complaints, internal defects, scrap, and the recurrence of quality issues.
• Serve as the quality lead for new product introductions, product transfers, and engineering change activities.
• Conduct risk assessments for new products, process changes, material changes, supplier changes, and engineering changes, and ensure identified risks are effectively mitigated before product release or implementation.
• Define product acceptance criteria, inspection methods, control plans, and quality requirements.
• Support product and process feasibility reviews and ensure quality requirements are incorporated during development.
• Prepare, review, and maintain PPAP documentation and other qualification records.
• Coordinate qualification testing, reliability testing, sample submissions, Product Change Notifications (PCN), customer notifications, and customer approvals required prior to implementation.
• Review and approve quality-related specifications, drawings, procedures, and documentation changes.
• Collaborate with customers and cross-functional teams to ensure timely implementation of new products and engineering changes.
• Monitor post-launch and post-implementation quality performance and drive corrective actions where necessary.
• Support successful product launches by ensuring all quality deliverables are completed on time.

Bachelor’s degree in Materials, Chemical, Mechanical, Manufacturing Engineering, or an equivalent engineering discipline.

• 2–5 years of relevant experience in customer quality, customer account support, new product introduction, engineering change…