Financial Center Manager

Financial Center Manager

Join to apply for the Financial Center Manager role at SECU Credit Union.

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking Team as a Financial Center Manager.

As the "face" and "personal connection" to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations - every member, every time. So, if you're upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.

• Performance Management
  :
  Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business). Use situational leadership to bring targeted development support to team member growth and partner “engagement”. Pull monthly reports and analyze data with Market Manager.
• Branch Operations And Compliance
  :
  Ensure compliance with policies and procedures; observe daily and conduct monthly audits; balance the branch; comply with all Bank Secrecy Act rules and conditions; serve as subject matter expert with all branch transactions, policies and processes; open and close branch.
• Member Experience
  :
  Identify and resolve member problems to ensure member retention; resolve interdepartmental and branch issues in collaboration with Market Manager; ensure adherence to sales and service behaviors; active participation in lobby management efforts; adhere to Credit Union service level agreements.
• Performance Results
  :
  Educate members to refer (cross-sell) SECU products and services; coach all branch employees to success to ensure referral and branch sales goals are met; participate in commercial/business development efforts.
• Talent Acquisition
  :
  Participate in all financial center recruitment efforts, including sourcing, screening resumes, interviewing and selection.

• Education – Associate's degree or equivalent branch leadership experience. Bachelor's degree preferred.
• 3+ years of successful financial service sales and customer service experience.
• Minimum 3+ years of financial center management experience in a Banking or Credit Union environment.
• Excellent written and verbal communication skills.
• Ability to identify and effectively source/recruit outside talent for openings.
• Ability to complete multiple tasks simultaneously.
• Strong customer service, decision making and problem solving skills.
• Consumer lending background helpful.
• Proficient in MS Word and Excel along with strong computer skills.
• Strong supervisory and organizational skills.
• Ability to coach, counsel, and motivate staff to build bench strength.
• High level of initiative and resourcefulness as well as accountability for yourself and your team.
• Strong attention to detail.
• Ability to effectively lead your team with influence and credibility.
• Ability to effectively engage and service members through technology and automation.

Offers will be commensurate with experience and education. We typically hire at or below mid-point, which is $95,900 for this role.

• Salary:
  Min. $73,800 – Max. $118,000
• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more…

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales