Real Estate Branch Manager

Join to apply for the Real Estate Branch Manager role at Pen Fed Credit Union

Berkshire Hathaway Home Services Pen Fed Realty (Pen Fed Realty), a wholly owned subsidiary of Pen Fed Credit Union (Pen Fed), is hiring a Real Estate Branch Manager to work onsite in the greater Baltimore area. The purpose of this job is to ensure continual branch growth through the implementation of unique marketing and business development strategies, as well as to build the foundation for strong business relationships through the recruitment, training and oversight of independent contractor real estate agents and staff.

This position will oversee the continued success of the branch by ensuring compliance with regulations, management of branch office real estate transactions & escrow responsibilities.

• Manage the functions of the branch to ensure efficient and cost‑effective operation by implementing the necessary systems, programs, policies and procedures.
• Develop business goals and strategies to meet objectives set by the Pen Fed Realty Board of Managers.
• Provide oversight and training to independent contractor real estate agents in areas of residential brokerage including sales and marketing, business development, finance, agency, listings, contracts, ethics and governmental regulations.
• Recruit new agents, develop growth programs, train and retain independent contractor real estate agents to affiliate with Pen Fed Realty.
• Create value propositions for Pen Fed Realty, work with Pen Fed marketing staff to design and implement effective marketing/business development strategies.
• Hold individual bi‑monthly lead accountability reviews with each agent and coach them for successful management and conversion of leads while providing action plans to improve performance.
• Lead daily Sales Huddles with the branch team of agents, providing guidance and accountability.
• Create and manage the agent‑training schedule and hold agents accountable.
• Create and maintain CRM lead communication campaigns (drip campaigns, text messages, phone scripts, email responses) that are followed up with and tracked.
• Manage cultivation of Internet leads from acquisition to conversion.
• Create and actively audit ad sources in the CRM ensuring all leads are routed properly and all resources are fully utilized and optimized to ensure peak performance.
• Consistently identify, create and manage ways to nurture and follow‑up with viable leads to convert into scheduled appointments.
• Create, test and implement scripts, texts, emails, and drip campaigns to continually improve lead responses ultimately resulting in lead conversion.
• Aid independent contractor real estate agents in obtaining client listings and contracts and assist in transaction management and conflict resolution.
• Review competitive market practices and make recommendations concerning adjustments to programs in related areas.

Equivalent combination of education and experience is considered.

• • Bachelor's Degree in a related field.
• • Minimum of five to seven (5‑7) years’ experience in a Real Estate and management function.

This position may directly supervise employees.

• Licensure as Real Estate Broker with the appropriate Real Estate Board. Membership in the following:
• State Association of Realtors
• Local Association of Realtors
• National Association of Realtors

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Limited travel to various worksites is required.

$59,451 to $125,100

At Pen Fed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family‑friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage.

We also…