Revenue Cycle Performance Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a US Service Operations Analyst to join the Remittance team here  this role, the Revenue Cycle Performance Associate will use athena’s connected data fabric to monitor KPI performance, lead improvement initiatives, and partner closely with our product team and other cross-functional stakeholders to help practices get reimbursed faster and reduce billing surprises for patient

The Team:
The AR Follow-Up Product team is accountable for timely and efficient AR resolution through product design & support, KPI monitoring, and proactively identifying automation opportunities to reduce manual work.

• Collaborate with product team to build agentic, API, and any other automation projects.
• Build and analyze data sets in order to identify automation optimization opportunities.
• Proactively investigate Tableau and Sigma dashboards to spot emerging trends in cycle rates, inflow, days in A/R, and A/R in billed status, triggering timely action and stakeholder engagement.
• Analyze trends, identify root causes, and craft data-driven action plans that lift KPI performance; track impact through iterative measurement.
• Lead continuous-improvement projects end-to-end—scoping, execution, and retrospective—while aligning with athenahealth-wide and departmental goals.
• Present insights and progress to senior leadership and cross-functional partners through crisp, data-driven storytelling.

• Bachelor’s degree preferred.
• 2+ years’ experience in healthcare revenue-cycle operations with a record of driving measurable improvements.
• Experience writing prompts using AI-powered software tools and language models.
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.
• Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint).
• Strong project-management skills; able to juggle multiple priorities, meet deadlines, and communicate risks early.
• Ability to influence diverse, geographically distributed teams through data-driven storytelling and constructive challenges.

Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

Our vision:
In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our talented employees— or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our vision of accessible, high-quality, and sustainable…