Patient Service Representative

Patient Service Representative

Calling Waldo County! Are you a natural problem-solver who thrives in an environment fueled by compassion, positivity, and purpose? At PCHC’s Seaport Community Health Center, we’re on a mission to make health care better for everyone — and we’re searching for a Patient Service Representative (PSR) who is ready to make a real difference! As a PSR, you'll be the vital first connection for our patients, setting the tone for an experience rooted in respect, trust, and exceptional care.

What’s it like to work at PCHC? Find out

Full-Time, Monday-Friday, 8:30am-5:30pm

• Delivers compassionate, high-impact customer service, ensuring every patient feels seen, heard, and valued.
• Serves as the first point of contact, embodying the spirit of our mission in every interaction.
• Acts as a trusted liaison between patients and clinical teams, facilitating clear, timely, and respectful communication.
• Creates a warm, welcoming environment — in-person, over the phone, and across all points of contact.
• Manages patient registration with accuracy and care, updating demographics, insurance information, and compliance forms.
• Clearly communicates financial responsibilities, collects payments when appropriate, and supports the revenue cycle to strengthen patient access to care.
• Accurately schedules appointments following established protocols, helping patients navigate their care journey with ease.
• Provides knowledgeable support for patient needs around records, referrals, billing, insurance, and the sliding fee program — removing barriers and reducing workload for the care team.
• Works closely with administrative and clinical teams to elevate the patient experience and continuously improve how we deliver care.

• High school diploma or equivalent preferred.
• Completion of Medical Terminology course preferred.
• Two years of experience in a medical office setting preferred.
• Strong customer service skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing