Pharmacy Customer Service Associate

Pharmacy Customer Service Associate – Walgreens

Join Walgreens as a Pharmacy Customer Service Associate.

This role offers a base hourly rate of $16.00‑$18.00 based on skills and experience.

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members.

• Provide courteous, friendly, fast, and efficient service.
• Recommend items for sale and trade‑up/companion items.
• Register customer purchases on the assigned cash register, collect cash, give change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean, well merchandised, take inventory, and maintain records.
• Check in and price merchandise as directed by the store manager or shift leader.
• Assist with web pick‑up responsibilities (monitor orders, pick items, deliver orders to customers).
• Assist with exterior and interior maintenance to maintain a clean store condition.
• Complete special assignments and other tasks as assigned by store management.

• Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations.
• Use pharmacy systems to obtain patient and drug information, enter prescription data, and process prescriptions.
• Fill prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medication correctness, and checking for possible interactions.
• Report prescription errors immediately and adhere to Company policies and procedures, including the Walgreen Co. Pharmacy Code of Conduct.
• Handle telephone calls that do not require personal attention of the pharmacist, including calls to physicians.
• Process manual claims for third‑party program prescription services and perform other clerical duties as assigned.
• Assist pharmacy department with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintain knowledge of Company asset‑protection techniques and file claims for warehouse overages, shortages, and order errors involving Rx drugs.

• Assist with separation of food items (raw vs. pre‑cooked), product placement, and stock rotation using first‑in, first‑out.
• Construct and maintain displays, including promotional, seasonal, and sale merchandise.
• Provide customer service in the photo area, including digital passport photo service and poster printing.
• Has working knowledge of store systems and store equipment.

• Earn and maintain PTCB certification through the designated training program and/or state required certification/registration.
• Attend training and complete PPLs requested by the Manager or assigned by corporate; acquire continuing education credits.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Approximately six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

An Equal Opportunity Employer, including disability and veterans. Qualified applicants with arrest and conviction records will be considered.

The actual compensation offered will depend on geography, skills, experience, and other factors. This role will remain open until filled. To review benefits, visit