Business Administrator

To report to the Senior Business Administrator providing comprehensive business administration for the City Protection Service.

To assist the City Protection Units in the development and roll out of new projects and initiatives, through basic research; information gathering and analysis; and systems development as directed by the Business Support Officer and Senior Business Administrator.

To assist in the end-to-end administration of projects and partnership working including arranging meetings and appointments; minute taking; following up on relevant actions; drafting correspondence and papers and other similar duties.

To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate.

• To undertake the full range of daily administrative tasks required as directed by the Senior Business Administrator and Business Support Officer in order to provide an effective and efficient business administration function for the Environmental.
• To maintain any required records or databases using manual or computerised systems as appropriate.
• To issue licenses, forms, promotional leaflets and literature as necessary and to deal with complaints, enquiries and requests for service in line with policies and procedures.
• To assist the Senior Business Administrator with providing end-to-end administration specific to evolving work areas within the City Protection Service including arranging meetings and appointments; minute taking; following up on relevant actions.
• Drafting correspondence and papers and other relevant duties.
• To assist the Senior Business Administrator with compiling and analysing service performance data and management information.
• To provide operational support and administration for systems development and implementation within the service.
• To undertake basic City Protection research and provide information and analysis as requested by the Senior Business Administrator or Business Support Officer to support with the development and continuous improvement of the City Protection Service.
• To respond to public enquiries and complaints; providing practical and semi-technical City Protection advice and front line customer support to the public as appropriate.
• To assist the Business Support Officer and Senior Business Administrators in staff development by providing training and mentoring to staff and in allocating/checking the work of clerical staff.
• To cover for the Senior Business Administrators as required.
• To act in accordance with the council and departmental policies and procedures including customer care; equal opportunities; health and safety; safeguarding and any pertinent legislation.
• To participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management procedures as appropriate.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
• To undertake such other relevant duties as may, from time to time, be required.

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Applicants must, as at the closing date for receipt of applications, be able to demonstrate, by providing personal and specific examples on the application form, at least one years relevant experience in each of the following areas:
• Using business workflow systems (such as FLARE, SAP, CRM or equivalent systems) and databases to compile and analyse service information.
• Assisting with the development of systems, processes and procedures; and working in a busy office environment; answering queries, providing advice and guidance with a high level of customer service.
• Applicants must be able to demonstrate that they possess the following special skills and attributes which may be tested at interview:
• The ability to have effective written and oral communication skills with a good standard of literacy and comprehension, and an ability to compose reports and letters on service issues.
• To provide good interpersonal skills and the ability to deal with both internal and external customers, elected representatives and representatives of outside bodies, recognising the need to respond appropriately to all of their queries.
• The ability to use and assist in developing a range of systems.
• The ability to prioritise supervised work on a work allocated basis.
• The ability to provide effective analytical and problem solving skills and to collate, analyse and report upon service information.
• The ability to meet all targets and quality standards consistently, demonstrating ability to work effectively as part of a team.
• The ability to demonstrate operational tasks and procedures to team members.

Area:
All of Northern Ireland
Closing date: 09 Jan 2026

Area:
All of Northern Ireland
Closing date: 16 Jan 2026