Front of House Reception

THE EMPLOYER IS: GEMS NIThe Front of House Receptionist is the first point of contact for visitors, clients, and callers. This role is responsible for creating a welcoming, professional atmosphere while managing front desk operations, handling enquiries, and supporting day-to-day administrative tasks.

• Operating a multi line telephone system (answering, transferring, holding, logging calls).
• Managing visitor sign in and security procedures.
• Handling appointment bookings and scheduling systems.
• Processing incoming and outgoing mail (sorting, logging, distributing).
• Using Microsoft Office applications (Word for letters, Excel for logs, Outlook for calendars).
• Maintaining digital and paper filing systems.
• Data entry into CRM or internal databases.
• Preparing basic documents (letters, forms, templates).
• Operating office equipment (printers, scanners, photocopiers, shredders).
• Following GDPR and confidentiality procedures.
• Applying health & safety procedures for reception areas.
• Recording and reporting incidents or visitor issues.

• Previous experience in a receptionist, customer service, or front-of-house role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to multitask and remain calm under pressure.
• Good organizational and time-management skills.
• Proficient in basic computer applications (e.g. email, MS Office).
• Well-presented, professional, and approachable.

The Employer is: GEMS NIJobStart Opportunity - Working Hours Information
- Standard

Hours:

up to 25 hours per week.

- Flexible/Reduced

Hours:

May be available upon approval by a Work Coach.

- Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

The job advert may end before the closing date if requested by the employer.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Vacancy  Job Sector Secretarial and Administration Area Belfast Location Belfast, GEMS NI / 34 Shaftsbury Sq Salary 16-17 £ 7.55, 18-20 £ 10.00, 21 plus £12.21 per hour No. vacancies 2 Contract Type Temporary Weekly hours 25 Published date 12/02/2026 Closing date 24/03/2026 Worktime To be confirmed with employer