Administration and Systems Lead

The Administration & Systems Lead will oversee and coordinate administrative systems and processes across Root Cause Community Services. The postholder will ensure organisational databases, administrative procedures, and record-keeping practices are accurate, consistent, and compliant with organisational and funder requirements. The role focuses on strengthening administration, supporting staff to maintain high recording standards, and ensuring systems effectively support service delivery.

• Lead and coordinate administrative functions across Bryson Pathways Community Services.
• Establish and maintain consistent administrative processes across teams and communities.
• Oversee systems supporting referrals, registrations, attendance monitoring, consent, and service documentation.
• Identify opportunities to improve administrative systems and implement agreed improvements
• Oversee the effective operational use of Advice Pro and associated systems.
• Monitor databases to ensure records are accurate, complete, and maintained in line with agreed standards.
• Carry out routine data quality and compliance checks.
• Support staff to maintain consistent and accurate recording practices.
• Act as a first point of contact for day-to-day systems or administrative queries, escalating issues where required.
• Ensure administrative and recording practices comply with GDPR, organisational policies, and funder requirements.
• Significant experience in an administrative, office management, or operational support role.
• Experience overseeing administrative systems or organisational databases.
• Experience supporting compliance, monitoring, or record-keeping within a busy service environment.
• Experience working across multi-programme or multi-site services.
• Experience developing or improving administrative processes or systems.
• Working knowledge of database or case management systems (e.g. Advice Pro or similar).
• Understanding of GDPR and data protection requirements.
• Ability to prioritise workload within a fast-paced operational environment.
• Proficient in Microsoft Office Package
• A relevant qualification in Business Administration, Management, Office Administration, or a related discipline.

For more information, or a full job description/person specification, please contact the Human Resources Department Tel:  or email: recruit

A satisfactory Access NI Enhanced / Standard disclosure or Garda Clearance is required prior to commencement of employment.

Bryson adheres to Access NI Code of Practice available upon request.