Senior Team Lead

Job Summary

Senior Team Lead (Coordination Team) – Belfast, Northern Ireland. The role supports Community Care Managers and Service Managers in ensuring high quality service delivery, meeting company objectives and maintaining compliance with the Quality Assurance Policy.

• Provide support and guidance to the coordination team to achieve best outcomes for Connected Health clients.
• Assist in coordinating procedures in collaboration with other Senior Coordinators.
• Support the Coordination Team Manager with day‑to‑day management and supervise the team in the manager’s absence.
• Sourcing and implementing new care packages and ensuring all capacities for clients and staff are represented.
• Maintain accurate staff rotas and ensure continuity of care.
• Compile reports for invoicing, payroll and management.
• Set up new clients on the IT system, upload package details and prepare folders for client homes before first call.
• Maintain all client activity on the IT system.
• Ensure adherence to the Care Standards Act 2008, National Minimum Standards and other relevant legislation.
• Represent the company professionally in all communications, including telephone, face‑to‑face and written correspondence.
• Maintain confidentiality in line with the Confidentiality Policy and report safeguarding issues to the Coordination Manager.
• Participate in company‑wide projects and carry out any other tasks required by the company.

• Strong teamwork, relationship management and organizational skills.
• Excellent telephone, communication and planning skills.
• Computer literate, proficient with MS Office.
• Minimum 6 months of administrative experience.
• Minimum 3 months of coordination experience.
• Fast learner, self‑starter with entrepreneurial spirit.
• English and Mathematics GCSE, Grade C or above.

• Previous experience managing a team.
• Experience training a team.
• Understanding of legislation concerning care provision.
• Experience working within the care industry.

• Dedication and commitment.
• Good communication skills.
• Sound understanding of good care principles.
• Ability to cope under pressure, remain calm and patient.
• Ability to adapt to change or emergencies.
• Empathy and understanding.
• Flexibility and reliability.
• Strong administrative skills.

• £200 sign‑on bonus.
• Employee of the Month / Quarter / Year awards.
• Refer‑a‑Friend programme (£200 per successful referral).
• Career growth through ongoing training and professional development.
• Free access to NI, free uniform, Cycle to Work scheme, Bluelight Card and wellbeing package.
• Local business discounts.

Connected Health is an equal opportunities employer committed to promoting equality of opportunity, respect for diversity and inclusion. We offer careers that transform home‑care delivery across Northern Ireland and Ireland.