Service Operator

Company: JR UK

Client /

Employer:

ITS Computing

Location: Belfast, Antrim, United Kingdom (Titanic Quarter)

Job reference: 9630

Working arrangements:
Fixed term contract with potential for permanency, 37.5 hours per week. Office based 5 days a week. Free onsite parking.

About Us: iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious, and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do.

About the Role: We are seeking a detail‑oriented service operator for the sortation, validating, scanning, and processing of returned customer forms and documents across both paper‑based and system‑based workflows. The ideal candidate will have accurate data entry and strong organizational skills, with a commitment to maintaining confidentiality and compliance.

• Sort and scan all incoming post.
• Review, verify, and validate returned forms and documentation.
• Accurate data entry on customer case management systems.
• Maintain various spreadsheet records.
• Secure filing of hard‑copy documents.
• Perform other ad‑hoc client administration as required for business processing.

• Previous administration experience in regulated industries is advantageous.
• Experience with document verification or compliance processes.
• Proficiency in Microsoft Office and data entry systems.
• Ability to work independently and manage multiple tasks efficiently.
• Strong attention to detail and accuracy, adhering to precise processes, and escalating queries as necessary.
• Ability to handle sensitive information with discretion.
• Compliance with data protection regulations and internal policies.

• 26 days annual leave.
• Benefits which can be opted into such as private healthcare insurance, dental insurance, and critical illness coverage.
• Pension scheme including ER contributions up to a 10% matching.
• Parking.
• Medical aid / health care pension.