Area Operations Controller

Position

Area Operations Controller (Office-based / Hybrid)

Location:

Belfast, Antrim, United Kingdom

Company: JR UK

Client /

Employer:

G4S Northern Ireland

Job reference: 7c

Posting date: 21 May 2026

Salary: £28,000 per year

Hours:

Full Time
Shift Pattern: 4 on 4 off

• Schedule staff and manage administration duties for a regional area
• Maintain holistic overview of regional scheduling and support operational area
• Act as overall support function for operational area; manage shift, absence, and coverage
• Maintain scheduling of all employees, ensuring delivery of contractual & temporary hours, holiday planning, absence management, and swift resolution of unplanned absence
• Conduct call book with sites and provide administrative support with scheduling databases
• Update information for joiners, induction training, rosters, leavers, absence
• Provide support and advice to security officers during working hours
• Deliver financial control by producing cost‑effective employee work patterns and accurate reports
• Ensure schedule delivers customer requirements, budgeted revenue and margin
• Support administrative team in managing workforce queries and making outbound calls to fill shifts
• Respond to last‑minute scheduling changes; reactively and proactively work with Ops Support Manager and wider operations
• Ensure compliance with legal and internal requirements including SIA, working time directive, scheduling & procurement
• Demonstrate teamwork across departments to share best practice
• Perform other activities as reasonably required

• Experience with office technology & software (Microsoft, clerical and administrative procedures)
• High level of tact & integrity; confidentiality handling
• Ability to work on own initiative and influence contacts
• Confident, well presented with excellent attention to detail
• Adaptability to demanding, busy environments; manage complex situations
• Flexibility and problem‑solving skills
• Fluent in written & spoken English
• Previous scheduling experience
• Good numerical reasoning
• Experience with workforce management / T&A systems
• Commercial awareness and stakeholder engagement
• 5 years checkable work history
• Unrestricted right to work in the UK/EU
• Ability to analyse & interpret data

• 5.6 weeks paid holiday (8 in lieu of bank holidays)
• Workplace pension scheme
• Life assurance benefit
• Financial support for SIA licence & renewal
• Contributory healthcare scheme
• Eyecare vouchers
• Employee discount schemes
• Progression, training & development opportunities
• Refer a friend scheme

G4S Secure Solutions is committed to equality of opportunity and an inclusive recruitment process.