Helpdesk Administrator

Honeycomb is pleased to be partnering with a well-established facilities management company to recruit a Helpdesk Administrator for their Belfast-based office. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality facilities services across a diverse client portfolio. As Helpdesk Administrator, you will play a key role in the day-to-day operation of the helpdesk, acting as the first point of contact for customers while ensuring maintenance requests are logged, scheduled, and managed efficiently.

Key responsibilities include:

Handling customer enquiries relating to planned and reactive maintenance, logging service requests, arranging appointments, and coordinating engineers' schedules. Maintaining and updating the internal management system, ensuring customer records are accurate, documentation is processed correctly, and relevant information is recorded. Liaising with internal departments, engineers, subcontractors, and customers to ensure clear communication and the smooth delivery of facilities management services. Managing multiple priorities in a fast-paced environment while maintaining excellent attention to detail and delivering a high standard of customer service.

The successful candidate will have previous experience in an administrative or office support role and a proven ability to deliver excellent customer service. You will be highly organised, confident using IT systems, and capable of managing a varied workload in a busy environment. Strong communication skills, a proactive approach, and the ability to work both independently and as part of a team are essential.

The role offers a competitive salary of £26,000-£28,000, depending on experience, alongside Monday to Friday working hours and the benefit of free on-site parking. For a confidential discussion about this opportunity, please submit your most up-to-date CV using the application link or contact Brad Roberts, Senior Recruitment Consultant at Honeycomb, for further information. If you require any reasonable adjustments during the recruitment process due to a disability, please let us know and we will be happy to support you.

Honeycomb is committed to promoting an inclusive recruitment process and providing equal opportunities for all applicants.