Customer Operations Officer

Available immediately and looking for your next temporary opportunity? Join a busy customer operations team where you'll play a key role in supporting customers, processing essential documentation, and ensuring a smooth and efficient service from day one. MCS Group are proud to be partnering with an organisation in their search for an Operations Officer. This role is ideal for an organised and customer-focused professional with strong administrative skills, experience managing documentation, and the ability to build positive relationships with customers and external stakeholders.

The Role:

Process a range of customer and legal documentation accurately and within agreed service levels. Support customers throughout key operational processes, providing clear guidance and resolving queries efficiently. Liaise with solicitors, valuers, lenders, financial advisers, estate agents, and other stakeholders to ensure transactions progress smoothly. Maintain accurate customer records and update internal systems to ensure data integrity and compliance. Review legal documentation, highlighting any issues and working with internal teams to resolve them.

Ensure compliance with data protection, information security, and customer verification requirements. Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and customer service.

The Person The successful candidate will demonstrate the following skills and experience:
Essential: 5 GCSEs (or equivalent), including English and Maths (Grades A-C), or relevant administrative experience in lieu of qualifications. Experience including record keeping, document management, and using databases and spreadsheets. Experience processing legal or financial documentation. Strong organisational skills with the ability to prioritise workloads, meet deadlines, and work independently. What's in it for you? Salary: £33,672 annual equivalent Fantastic annual leave allowance, 35 days total Immediate start To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Meghan Hamilton, Senior Recruitment Consultant on or on email at m.hami.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Even if this position is not right for you, we may have others that are.

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Skills:

operations officer business support customer operations officer legal document review charity Benefits: immediately available annual leave