Hostel Assistant

Location: Northern Ireland

Job :  job type: permanent location: various locations across northern ireland salary: £26,403 - £27,254 closing date: thursday 30 jul 2026 16:30 please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file. Band: 3 job purpose: the hostel assistant will assist in the provision of hostel accommodation and provide excellent customer service to those customers who have been placed in housing executive hostel accommodation.

Hostel assistants will be expected to understand and capture the issues raised by our customers and ensure housing support is provided and that queries are passed, when appropriate, to other housing executive officers or signposted to other external agencies. Requirements: 1. I) hold a btec national certificate or equivalent professional or technical qualification* (level
3) plus at least one year's relevant customer service or general administrative experience or ii) have five gcses* (level
2), or equivalent qualification, plus at least two years' relevant customer service or general administrative experience or iii) can demonstrate three years' experience in a relevant customer service role or general administrative experience
* refer to qualifications framework for equivalencies application process application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. Candidates who require a reasonable adjustment to the application process should request this by emailing quoting the particular job title and reference number.

Guidance on the completion and return of applications is included in the candidate information pack. The northern ireland housing executive have a policy on the recruitment of ex-offenders, a copy can be made available on request. Late applications will not be accepted even if delayed due to technical reasons. Please note that if you are locked out of your getgot account it will take a minimum of 10 minutes to reset your password.

If an application is late because of this it will not be accepted. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted. The housing executive is an equal opportunities employer. We particularly welcome applications from members of the protestant community who are currently under represented in parts of our workforce.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the continue to application or login/register to apply button below.