Business Support Administrator

JOB TITLE:
Business Support Administrator

LOCATION:
Leadenhall Street, London, EC3A 1AT

SHIFT PATTERN:
Monday to Friday - 8am to 5pm, 40 hours a week

To provide high quality, professional administrative support to the business. To work alongside the Operations and Business Support teams to maintain administrative systems, ensuring compliance with legislation and company procedures.

• Undertake requests for assistance from Divisional Director/ General Managers/Operations as required.
• Attend weekly meetings with team.
• Communicate and provide suppliers with purchase orders.
• Raise and chase purchase orders daily and ensure prompt delivery, providing purchase orders for Accounts Payable when necessary.
• Answer general queries from sites.
• Answer calls and queries.
• Prepare manual and automated reports, incorporating excel, pdf documents and tables/graphs for line manager.
• Book Conference lines/ Meeting rooms for FS Management as requested.
• Taking, typing, and distributing meetings minutes.
• Always work in a professional, hardworking, reliable manner and to always show respect to colleagues and clients.
• Undertake requests for assistance from General managers as required. Understand, anticipate, and deliver customer (internal and external) needs while building effective relationships.
• Efficiently respond to both internal and external customers through effective communication and personal accessibility.
• Recording and analysing data.
• Ensure customer satisfaction is high and uphold company values.
• Carry out other admin tasks as directed.

• Builds and maintains effective professional customer relationships and communications.
• Assist with inductions and new system training for new team members & managers within in the region.
• Knowledge of using company systems and programmes such as ‘our in house’ CAFM system (Coupa) and client facing programmes such as Corrigo & Vantify.
• Assist clients and accounts payable department in settling financial disputes by collating and analysing related data and raising purchase orders.
• Support with financials & service delivery information for managers for Monthly/year end reports.
• Assist with expenses for operations team.
• Support with the preparation, design and communication of board reports, including sourcing up to date KPI information.
• Assist the bid team with presentation slides, and organisational charts for the region.
• Assist with Welcome presentations & Roadshows.
• Ordering and keeping stock of marketing & promotional equipment for events.
• Assisting with HR tasks such as TUPE consultations, Interviews, and DBS/Vetting checks.
• Support with any ad-hoc requests/issues by the Divisional Directors.
• Maintaining and updating Company organogram and Management diagrams.
• Training and ‘taking charge’ of any new ABM systems to help site leads and GM’s.

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding communication skills both internal and external.
• Basic / Intermediate level in MS Office (Word, Excel, PowerPoint).
• The ability to effectively prioritise your workload and build relationships with key stakeholders.
• Excellent attention to detail.
• A customer focussed approach.
• A proactive/can do attitude to work.
• The ability to work on own initiative and take full ownership of role.
• The ability to follow process/ instructions.
• Computer literate.

We’re proud to offer a great range of benefits including:

• 24/7 GP:
  Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life:
  Search for resources and tools on topics ranging from family and life to health, money and work
• Support:
  Online chat or telephone service for urgent support in a crisis

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.