Scheduling Coordinator TLNT1_NI

About us:

Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters. Duties/ Responsibilities Prioritise and manage the service / maintenance workload for our existing customer base Plan and schedule service jobs / visits for our team of Technicians Liaise with customers and pre-book access for some service jobs / visits Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc) Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs Provide support to customers via telephone and email Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians Maintain a high level of attention to detail and focus on quality when capturing and inputting information Additional duties in line with management / business requirements

Essential Criteria Previous use and operation of planning and scheduling software 2 years transferrable experience, ideally from a planning, service desk background Minimum 5 GCSEs (A-C), including English and Maths Excellent verbal and written communication skills Customer focused and passionate about delivery of service Ability to work on own and achieve key tasks within deadlines Computer literate, with a full working knowledge of all Microsoft Packages Excellent time management, organisational and forward planning skills Methodical, with meticulous attention to detail Team player with a positive can-do attitude Desirable Criteria Educated to A level standard (or equivalent) Previous experience within the fire safety sector Influencing and negotiation skills Commercial accumen What we offer Uniform Free parking HSF Health plan Pension scheme Cycle to work scheme Team building days/ trips away 20 days paid holidays plus stats and additional days for length of service Additional holiday for ' Birthday Allowance'

To apply - click apply now below and upload a copy of your CV

Skills:

Scheduling Coordinating Client Service