Reception Administrator

Reception Administrator (Civic Services) - Belfast City Council

Location:

Donegall Square, Belfast, BT1 5GS
Job Type: Temporary, 12 Weeks

Hours:

22.5 hours per week Pay: £13.47 per hour

About the Role

We are recruiting on behalf of Belfast City Council for a Reception Administrator (Civic Services) to join the Facilities Management Section within the Legal and Civic Services Department. This is a fantastic opportunity to be the welcoming face of one of Belfast's most iconic buildings, City Hall, providing an excellent reception and information service to Members, staff, customers, contractors, tourists, and the general public.

Key Responsibilities

Provide a friendly, efficient reception and information service across Belfast City Council's city centre premises
Deal with reception desk enquiries, including displaying and issuing council information
Issue visitor and contractor passes and provide directions as required
Assist with the receipt, reconciliation, and safe-keeping of income from retail areas and admission activities, including stock-taking of merchandise
Handle telephone and in-person enquiries, including making bookings for tours
Support general administrative duties such as customer support, data input/extraction, and compiling statistics
Keep visitor information points and public information boards up to date
Operate internal public address systems and access-control/automated systems as required
Assist with postal duties, including sorting and distributing incoming mail
Support the induction and training of new reception staff and temporary cover workers
Assist visitors and members of the public with evacuation procedures when required

What We're Looking For

Essential Experience (minimum 1 year in each):

Providing a reception service, ideally within a large organisation
Handling enquiries from internal and external customers, both in person and by phone, with a high standard of customer service

Essential Skills & Attributes:

Strong verbal and written communication skills
Excellent customer care and presentation skills
Good organisational and work planning abilities
Ability to work independently and as part of a team
Basic proficiency with Microsoft Office packages
Sound understanding of basic health and safety responsibilities

Qualifications:

At least 5 GCSEs (Grades A-C), including English, or equivalent

What's on Offer

Competitive hourly rate
Immediate start available
Opportunity to work within a well-known public sector organisation
Central Belfast location

How to Apply

If you have the relevant reception and customer service experience and are looking for a new temporary opportunity in the heart of Belfast, we'd love to hear from you. Apply today with your up-to-date CV