Retail Administrator

Location:

Springhill Hospice

Salary: £13,256 - £13,484 per annum (Band
2) (FTE £24,855 - £25,283)

Hours:

20 hours per week (5 days Monday to Friday)

Closing date: 28/08/2026

We are looking for a friendly, organised and proactive Retail Administrator to support our busy hospice retail operation. This is a rewarding role where your excellent customer service and administrative skills will help generate vital income to support hospice care.

As the first point of contact for many of our supporters, you will play an important role in ensuring donors receive a professional and welcoming experience while helping our retail team operate efficiently.

What you’ll be doing:

• Answer incoming telephone calls from members of the public wishing to donate furniture and other items.
• Arrange and schedule furniture collection appointments for our retail team.
• Provide excellent customer service to donors, volunteers and colleagues.
• Maintain accurate records and update internal databases.
• Support the Retail Management Team with a range of administrative duties.
• Undertake other administrative duties appropriate to the role.

We’re looking for someone who is:

• Friendly, professional and approachable.
• Highly organised with excellent attention to detail.
• Confident communicating by telephone, email and in person.
• Able to prioritise a varied workload and work to deadlines.
• Comfortable using Microsoft Office applications, including Word, Excel and Outlook.
• A strong team player with a positive, flexible attitude.
• Passionate about providing excellent customer service.
• Supportive of the values and mission of our hospice.

At Springhill Hospice we pride ourselves on our compassionate and dedicated staff who constantly go above and beyond for our patients, their loved ones and visitors. We invest in our employees to ensure our workforce is the best it can be and provide the following generous benefits to ensure our staff feel valued and appreciated:

• Competitive salaries
• Excellent pension scheme with three tier option offering employee/employer contribution options of 0/8%, 3/11% and 6/14% (NHS pension is transferable for those already contributing)
• Enhanced annual leave – 35 days rising to 37 after 5 years and 40 after 10 years (inc bank holidays, pro rata for part time employees)
• Enhanced sick pay
• Family-friendly and flexible working policies
• Inclusive, equal opportunities employer
• Enhanced maternity, paternity and adoption pay
• Meaningful work, making a difference to the lives of others
• An individualised induction period
• Training and development opportunities
• Springhill Employee Voice Forum (staff representative group)
• Supervision, group reflection and annual appraisal
• High quality, subsidised meals at the Hospice
• Free parking (available at main Hospice, Hub and Education site)
• Blue Light Card access for discounts
• Cycle to work scheme
• Easy access via public transport

Closing date: Friday 28th August 2026

Interview date: Wednesday 9th/Thursday 10th September 2026

We are committed to promoting equality, diversity and inclusion. We recognise that everyone is different, and we value the unique contribution that individual experiences, knowledge and skills make in delivering quality services. We therefore encourage applications from people of all backgrounds and abilities.

Please note that a DBS check will be undertaken as part of our pre-employment checks for the successful candidate.